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Inconel · Legal

Privacy Policy

Last updated June 21, 2026

This Privacy Policy explains how Inconel, the sole proprietorship of Tim Raftis (“Inconel,” “we,” “us,” or “our”), collects, uses, and protects information in connection with our website, our applied-AI services, and the ari customer-communication product — including the text messages ari sends and receives on behalf of the businesses that use it.

01Who this policy covers

Inconel is an applied-AI studio. ari is our always-on front-desk product for home-services and related businesses. When you call, text, or message a business that uses ari — or contact Inconel directly — ari may handle that conversation, including by sending and receiving SMS text messages.

This policy applies to the Inconel website (inconel.ai) and to the ari messaging service. The businesses that use ari are independent operators and may maintain their own privacy practices for the data they control.

02Information we collect

We collect only what we need to answer for a business and serve its customers:

  • Contact and identity information — your name, mobile phone number, email address, and service address, provided when you contact a business that uses ari or reach out to Inconel.
  • Message and conversation content — the content of the calls, texts, and messages you exchange with ari, along with timestamps, phone numbers, and delivery status.
  • Inquiry details — information about the job, estimate, appointment, or question your conversation is about.
  • Website and technical information — when you visit our website we may collect IP address, browser and device type, and basic page analytics.
  • Information from the businesses we serve — a business that uses ari may share customer records (such as your name and number) so ari can respond to and follow up on your inquiry.

03How we use information

  • Operate the front desk — answer and route calls and messages, qualify and respond to inquiries, book and confirm appointments and estimates, and follow up on open quotes.
  • Send the service-related text messages and notifications you have agreed to receive (see the SMS section below).
  • Improve and secure our products — troubleshooting, analytics, quality, and fraud and abuse prevention.
  • Meet legal obligations and enforce our terms.

04SMS / text-messaging program

ari sends and receives SMS text messages as part of the front-desk service it provides to businesses. This section, together with our Terms of Service, governs that messaging.

How you opt in

You consent to receive text messages when you provide your mobile number to a business that uses ari (or to Inconel) — for example by calling or texting that business, requesting a quote or estimate, booking service, or submitting a form. Consent to receive messages is not a condition of any purchase.

What we send and how often

Messages may include replies to your questions, appointment and estimate confirmations and reminders, follow-ups on open quotes, and other communications related to the service you contacted the business about. Message frequency varies based on your interaction, and message and data rates may apply depending on your carrier and plan.

How to stop

Text “STOP”

Unsubscribe at any time. We send one confirmation, then no further messages.

Text “HELP”

Get help. We reply with support info, or reach us at tim@inconel.ai.

Text “START”

Opt back in after you have unsubscribed.

Message frequency varies · Message & data rates may apply · Consent is not a condition of purchase

Your mobile information is never sold or shared for marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties under any circumstances.

05How we share information

We share information only as needed to run the service:

  • Service providers — telephony and messaging carriers and platforms, cloud hosting, and analytics vendors that process data on our behalf under contract.
  • The business you contacted — ari acts on behalf of that business and shares your inquiry and conversation with it so they can serve you.
  • Legal and safety — when required by law or legal process, or to protect rights, safety, and security.
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information, and we do not share mobile opt-in or consent data with third parties for their own marketing.

06Data retention

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements — after which we delete or de-identify it.

07Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

08Your choices and rights

  • Messaging — reply STOP to any message to opt out of texts at any time.
  • Access and deletion — depending on where you live, you may have the right to access, correct, or delete your personal information, or to opt out of certain processing. Contact us to make a request.
  • State privacy rights — we honor rights granted under applicable state privacy laws, including the right not to be discriminated against for exercising them.

09Children's privacy

Our services are not directed to children under 13 (or the minimum age in your jurisdiction), and we do not knowingly collect their personal information.

10Changes to this policy

We may update this policy from time to time. Material changes are reflected by the “Last updated” date above and, where appropriate, by additional notice.

11Contact us

Questions about this policy or your information? Reach us at:

  • Inconel — sole proprietorship of Tim Raftis
  • Email — tim@inconel.ai
  • Mailing address — 2218 Forest Hollow Park, Dallas, TX 75228
  • Phone — (321) 438-3057